Frequently asked questions

The container size, delivery suburb and postcode, whether you need a sideloader, and any special requirements such as dangerous goods. A container number and release help us book faster.

On a skel (skeletal trailer) the container stays on the truck and you unload it from a dock or with a forklift while the truck waits. A sideloader places the container on the ground so you can unpack in your own time.

Port and terminal charges are passed on at cost and shown clearly on your quote and invoice.

Return the empty container to the nominated empty park before the shipping line’s free days run out. We record the empty-return date on every job and can collect the empty as soon as you are finished.

The standard Australian pallet base is 1165 × 1165 mm. Please include the height and weight when you request a quote.

Yes. Tail-lift trucks are available for pickup or delivery addresses without a forklift or dock.

Yes, to selected regional areas. Check our Service Areas page or send the destination postcode for confirmation.

The Vehicle Booking System (VBS) is how trucks book time slots to collect or deliver containers at the terminals. We manage VBS bookings for every job.

Storage is charged by the terminal when a container stays at the port beyond its free time. Detention is charged by the shipping line if the empty container is not returned by the agreed date.

Once the shipping line has released it and any customs or biosecurity holds are cleared, and a VBS slot is available.

Use our Track page with your job reference and delivery postcode, or log in to the client portal for full details, documents and proof of delivery.

Yes. Business customers can apply for a credit account online. Approval is subject to our credit checks and payment terms.

Yes, packaged dangerous goods in containers and on pallets. Send the Dangerous Goods Declaration or Safety Data Sheet with your quote request.